For safety reasons, by default, each customer is only allowed to create one registered account. We reserve the right to suspend accounts for customers attempting to create multiple accounts without prior notice. According to customs regulations, customers must provide valid and accurate data. All recipient names, addresses, and payer names should be valid. In some countries, the consignee may have to submit their ID card or passport for customs clearance or payment verification. The customer is fully responsible for the accuracy of the data provided to Hauser. If any information is incorrect and prevents any shipment, delivery or customs clearance, Hauser Laser will not be held responsible and will not provide any compensation in such circumstances. Hauser Laser will always abide by the law, and we sincerely remind users to do the same. As importers, customers have the responsibility to comply with all laws and regulations in their country. Please refer to our privacy policy for more information. order Although we make every effort to ensure the accuracy of product descriptions, specifications, and pricing, errors may sometimes occur. If this happens, Hauser Laser will not be able to accept your order. If there is an error, we will contact you to provide a complete explanation and a corrected quotation. The displayed information is considered an invitation rather than a confirmed offer to sell. The contract is confirmed after the supply of goods. Due to the popularity and/or supply limitations of some of our products, Hauser Laser may have to limit the number of products available for purchase. Hauser Laser reserves the right to change the available purchase quantity at any time, even after you place an order. Both parties agree that after the order is placed, transportation will be fully handled by a third-party logistics company. At this stage, full ownership of the product belongs to the buyer; All related responsibilities and risks during transportation shall be borne by the buyer. Order cancellation Customers can cancel orders at any time before shipment; Please contact our support center. However, once the order is placed, it cannot be cancelled, changed, or refunded. After receiving the package, our warranty and return policy will take effect. Shipment and delivery The shipping time displayed on Hauser Laser refers to the estimated time when the package leaves our hands. Due to the fact that the actual delivery of your order may be affected by many events beyond Hauser’s control once it leaves our facilities, we recommend that if customers have special occasions or events that they wish to use their products for, such as birthdays, they should order in advance. Hauser Laser is not responsible for delayed delivery. However, we will work with you to ensure a smooth shopping experience. To ensure smooth delivery and peace of mind, we strongly recommend that customers purchase transportation insurance at checkout. If your package has transportation issues, Hauser Laser will send you a replacement package free of charge. If the product is out of stock, we will provide you with a refund option. Any order without transportation insurance is not the responsibility of Hauser Laser, and the customer bears full responsibility for their package during transportation. Hauser Laser provides information through banners on our website and communications sent to customers, which provides detailed information on transportation delays caused by the Christmas season and encourages customers to place orders in advance. Therefore, if the customer does not receive the order in a timely manner before Christmas, we do not assume any responsibility. Sometimes, Hauser Laser will confirm your order but later learn that they are unable to provide the ordered product. If we are unable to provide the product you ordered in a timely manner, Hauser Laser will contact the customer and request a cancellation of the order and a full refund of the purchase fee. We strive to make the delivery process as simple as possible, so that we can send your order to your home or workplace. We can transport the goods to the post office box through all modes of transportation, except for expedited transportation which requires a signature upon delivery. This type of express delivery can only be delivered to a physical address. The shipment and delivery time are calculated based on working days from Monday to Friday. Please allow for additional delivery time during major holidays such as Christmas and Lunar New Year. In these special circumstances, we will provide notifications to reflect possible delays. The customer is responsible for providing a complete and accurate delivery address. Once the package is shipped, Hauser Laser will not be able to change your delivery address. Hauser Laser will not be responsible for any packages lost due to incomplete or inaccurate addresses.
